Hilton Garden Inn Oakland/San Leandro

The staff was extremly nice and helpful. This really made my trip with my children pleasant. They had a wonderful resturant in the lobby and our server Ceazar was out of this world!

They were very accommidating to my needs.

The staff is very professional and curtious.

Rooms are spacious and beds were good. Area seems very safe. Lots of restaurants and stores close. Service in the restaurant is great. Common areas are very nice. Attractive weekend rates.

Rooms are a bit dated and bathroom cleanliness was marginal. Hotel is difficult to find in the dark and access is different depending on whether you're coming from the north or the south -- make sure you have very specific directions beforehand.

I loved the way when I walked in the receptionist asked my name and he helped me. Then when I came back down from my room which was PERFECT! told me about dinner, the bar, and places in the area.

Booking on Booked.net was cheaper than booking direct.

We waited for more than 1 hour to get a room cleaned,(as hotel was short of help,) so we could stay. The hotel was untidy and smelled.The bed was very uncomfortable and was reported to desk..receiving a non caring attitude. We asked for a receipt for the charges and was denied and told it was not customary to give a receipt. Disappointed on the stay and wondered how this hotel can operate under the attitudes and conditions displayed..

The staff in the restaurant are very courteous and very nice. They served the guests with smile and excellent service. The ladies who are assignd in the housekeeping are very cheerful, too. When i see them every morning in the hallway they are very cheerful!

Great omelets!

Everything about our stay was great. I had some internet work to do and they had a Herman Miller desk chair for me to sit in. Very comfortable. Great bed and clean room.

Great room. We like everything.

My room was beautifully It really. seemed to have everything. The lady at the main desk helped with my airline ticket. I really appreciated her assistance.

I was not familar with San Leandro and had problems finding your property.

Comfort, cleanliness

Breakfast not included for high rate Being 30 min away from San Francisco it looked to me a bit expensive

would stay again due to how clean it was , and its close to where had to go ,

area is not the best , breakfast not the best ,

Quiet

Windows hard to open & heavily weighted when attempting to get fresh air. Had to shove something in it to keep it open an inch or two.

Friendly staff, ample parking, and close to venue.

I have no complaints

Staff was nice, clean

I have stayed in other Hiltons I new there was something different when there was no assistance with luggage. The Hilton is comparable to a motel 8....For the price and noise I'll stay at Holiday Inn Express.