Hilton Garden Inn Oakland/San Leandro

The staff was extremly nice and helpful. This really made my trip with my children pleasant. They had a wonderful resturant in the lobby and our server Ceazar was out of this world!

They were very accommidating to my needs.

The staff is very professional and curtious.

Rooms are spacious and beds were good. Area seems very safe. Lots of restaurants and stores close. Service in the restaurant is great. Common areas are very nice. Attractive weekend rates.

Rooms are a bit dated and bathroom cleanliness was marginal. Hotel is difficult to find in the dark and access is different depending on whether you're coming from the north or the south -- make sure you have very specific directions beforehand.

I loved the way when I walked in the receptionist asked my name and he helped me. Then when I came back down from my room which was PERFECT! told me about dinner, the bar, and places in the area.

Comfort, cleanliness

Breakfast not included for high rate Being 30 min away from San Francisco it looked to me a bit expensive

would stay again due to how clean it was , and its close to where had to go ,

area is not the best , breakfast not the best ,

Quiet

Windows hard to open & heavily weighted when attempting to get fresh air. Had to shove something in it to keep it open an inch or two.

Friendly staff, ample parking, and close to venue.

I have no complaints

Staff was nice, clean

I have stayed in other Hiltons I new there was something different when there was no assistance with luggage. The Hilton is comparable to a motel 8....For the price and noise I'll stay at Holiday Inn Express.

For what you charge for a room,food,& drinks the staff could be a little more friendlier along with the rooms can be a little better taken care of. The room I had 304 had wall putty in the shower along with dirty foot prints all over the bathroom floor

Easy access to freeway. Close to venue where I attended an event. Pleasant and helpful staff. Helped with directions as I was unfamiliar with area.

I thought breakfast should have been complimentary although staff allowed me to eat some fruit, which was nice. Apparently there was a coupon available. Not a deal breaker though. Overall I was very pleased.

comfort, ambience, location, all typical for Hilton Garden Inns, which is why I like them

You charge for internet--and being HH member I got "free" internet, but really had to pay another $5 to get upgrade. Really, y'all, it is 2014, not 1994. Give free & decent wi-fi. It is a little rip-off that Hilton Garden Inns shouldn't have taint their reputation. I will say if it is between yours and another equivalent that does offer free internet, I would stay at the other hotel. Seriously.

- Staff is very friendly and helpful - Bed and pillow are very comfortable. - Coffee is great.

Bathroom needs to have exhaust fan so it is not so stuffy and hot inside.

The room is very nice.It has everything that you would expect in a hotel room.Lighting is okay. no noise from the highway.The lobby is small but welcoming .The staff are very friendly and helpful.

My quality of sleep in the room was very poor due to the air conditioning unit.If the unit is not functioning its okay because the room is very quite but as soon as it starts its very noisy. Just as when you start to fall asleep the unit would burst into life and make the noise.All night I close my eyes and wait until the unit wakes up.Its like a cat and mouse game all night. I stayed only for the night so its okay.